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Per-ticket fees

A per-ticket fee is the charge that grows precisely when your event goes well, which is what makes it hard to judge in advance.

A per-ticket fee is an amount taken for every ticket sold, charged as a fixed sum, as a percentage of the price, or as both together. It may be added to what the buyer pays or deducted from what you receive. Either way it scales with your success rather than with the work done.

Doing the sum properly

Take your last real season, not a hypothetical one. Multiply the tickets you actually sold by the fee, and add the percentage on the prices you actually charged. Your ticketing costs for the year are usually several times what the headline rate suggested.

Then check what happens at your best event rather than your average one. A per-ticket fee at a sell-out is the largest bill you will ever get from a ticketing platform, arriving in the same week as your best night.

The parts that are easy to miss

Read what free tickets cost, because several platforms charge for them, and an open day of eight hundred free places can produce a real invoice. Read what a refund costs, and what happens to the fee when one is issued.

Then look for anything described as free box office software or a free plan and check what the free tier actually excludes. Hidden fees are rarely hidden; they are usually published and simply not on the page you were reading.

What Passavo charges per ticket

There is no per-ticket fee. You pay the flat monthly amount of your plan, and the plan sets how many paid tickets are included rather than what each ticket costs.

That makes the arithmetic dull, which is the point: your cost for the year is known before the season starts, and your best night is simply your best night rather than your largest bill.

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Common questions

Do you charge anything for free tickets?

No. Free registrations are unlimited on every plan, including the free one, and they never generate a charge.

Does a refund cost us anything with you?

Not on our side. Your payment provider may keep its own transaction fee, which is set out in your agreement with them.

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