The payment provider
The payment provider is the company that actually handles the money, and whose account it is decides how quickly you see it.
A payment provider, or payment service provider, processes online payments: it takes the card or bank transaction, checks it and moves the money. It is a regulated financial business, separate from the ticketing software, and it charges its own fee per transaction under its own agreement with you.
Two very different arrangements
In the first, the ticketing platform collects the money into its own account and pays you later, often after the event. Your takings sit with them in the meantime, and the timing of the payout is their decision rather than yours.
In the second, you hold the account with the provider yourself and the money arrives in it directly. You are the merchant, you see every transaction, and nobody is between you and the payout schedule you agreed.
What to ask before choosing
Ask what each transaction costs by method, because a card and a bank transfer are rarely priced the same. Ask how long onboarding takes, since it involves identity checks that cannot be rushed the week before a sale opens.
Then ask about refunds and disputes: what a refund costs you, and what happens when a buyer challenges a payment. These questions are dull until the week you need the answers.
The two Bancontact names
Bancontact split its names in March 2026, and since then you meet two of them. What you connect as an organiser is called Bancontact Pro; until then it was called Payconiq. What your visitor opens on their phone to scan the QR is called Bancontact Pay; that was Payconiq by Bancontact.
It is the same service as before and you have nothing to move across. The technical connection still carries the old name, because the provider never renamed its API.
Your provider and Passavo
You connect your own account with Mollie, Stripe or Bancontact Pro, and the money from every sale goes into it directly. We never hold your takings and we take no share of them.
Connecting is a few minutes once the provider has approved your organisation. Because the agreement is yours, their rates and their payout schedule apply to you without anything of ours in between.
Also searched for as
- payment service provider
- psp
- payment processor
- your own account
Common questions
Do you hold our money at any point?
No. Payments go straight into your own provider account. We see that a payment succeeded; we never receive the amount.
Can we use a provider we already have?
If it is one of the providers we connect to, yes. An existing account can be connected without opening a new one.