Your organisation
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Setting up your organisation
Every field explained separately — name, VAT, time zone, code, house style and putting your shop online.
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Setting up a venue
Every field of the venue screen explained — name, address, VAT set, entrance, photo, time zone, the venue guide, opening hours and closing days.
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Staff and roles
Who may do what, which role you give to whom, how you invite someone, and where you see what each staff member has done and scanned.
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Languages
What a multilingual shop means in practice, what you translate yourself, and why two languages done well beat eight done half.
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Reading your dashboard
Every figure on your dashboard explained separately — what counts, what does not, how you choose the period and what no-show means.
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Exporting your data
Your orders, attendees and customers as CSV, or everything in one zip — per event, per period or for a single buyer.
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Your profile
Changing your name, your email address, the language of your back office and your password — and what to do if you have forgotten your password.
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A buyer asks for their data or wants it erased
What to do when a visitor asks what data you hold about them, or asks you to erase it — and what stays in place.
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Selling in another currency or another country
One organisation sells in one currency. This is how you sell in dollars, yen, pesos or any other currency your payment provider handles, and how you handle venues in several countries.