Time to check out

When a visitor chooses two tickets for 2.30 pm, those two places are held for them from that moment on. Nobody else can buy them while they fill in their name and email address. At the top of the checkout page they see how much time they have left, counting down.

What your visitor sees

• At the top of the checkout page, a bar: Your places are held for another 9:57. The bar stays in view while they scroll down.
• In the last two minutes the bar turns orange.
• When the time is up, the form disappears and they read that their places have been released, with a single button Choose again. It takes them back to your shop, where they choose again in a few clicks. If there is still room, they have their places back straight away.

If they click Pay and go to their bank's payment page, their places stay held for another 30 minutes. A slow banking app or an extra card check will not cost them their place. If the payment fails or they cancel, the places are released immediately.

How long? You decide

By default your visitor has 10 minutes. You can change that:

1. In the menu on the left, click Settings and then Organisation.
2. Open the Your shop tab.
3. Under Time to check out, enter a number of minutes between 5 and 30. If you leave the field empty, 10 minutes applies.
4. Click Save.

The new time applies to every order that starts afterwards, including orders that come in through the API or an integration.

Choose	When
5 to 8 minutes	Busy days with few places, where a forgotten basket is an empty seat.
10 minutes	Most shops.
15 to 30 minutes	You ask a lot at checkout: a name per participant, a billing address, a group.

Frequently asked questions

A slot briefly shows as full while nobody has paid. How is that possible? Someone is checking out and their places are being held. If they drop out, the places are released automatically as soon as their time is up. You do not need to do anything.

Can a visitor extend their time? No. They choose again, which is quick. That way a place is never held longer than you set.

Does the countdown work without javascript? Then your visitor sees until what time their places are held. If they click Pay after that time, they get the same clear message and choose again.

Does this apply at the till too? No. At the desk payment happens straight away; this time only concerns your online shop and the API.