Phone required and a note from the buyer

At checkout your shop asks for a name and an email address by default. The phone number is optional. If you need to be able to call your visitors, for example because a guided tour is moved or a group is running late, make it required. And with the note field your buyer can tell you something: a wheelchair, a birthday, an allergy.

Phone required for your whole shop

1. In the menu on the left, click Settings and then Organisation.
2. Open the Your shop tab.
3. Under What you ask at checkout, turn on Phone required.
4. Click Save.

From now on nobody can check out without a phone number. Below the field your buyer reads why you ask for it: So that we can reach you if anything comes up about your visit. A number needs at least six digits; a country code, spaces and dashes are fine.

Phone required for one product

Do you only want the number for a guided tour or a workshop, and not for a regular admission ticket?

1. Open the product under Products.
2. Turn on Phone required.
3. Click Save.

If that product is in an order, the phone number is required for that whole order. Without that product it stays optional.

The note field

The Note (optional) field appears by default below your buyer's details. They can write up to 1000 characters. You find the note:

• on the order itself, under Buyer (Orders → open an order);
• in the Orders list, in the Note column. With the filter With a note from the buyer you see at a glance which orders ask for something;
• in the export of your orders (column Note);
• in the API and the webhooks, as buyer.note.

Not using it? Then turn the field off: Settings → Organisation → Your shop → Note field.

You do not get a separate email for a new note. So on busy days, take a quick look at the filter With a note from the buyer.

Privacy

A note is free text, and it can contain something personal. If a buyer asks for their data to be erased, their note goes too, along with their name, email address and phone. See A buyer asks for their data.