Selling in another currency or another country

Passavo does not only work in euros. A museum in Tokyo sells in yen, a hall in New York in dollars, a club in England in pounds, a museum in Mexico in pesos. This article explains how that works and what to look out for.

One rule to remember: one organisation = one currency.

In short

1. Every organisation sells in one currency. You choose it under Settings → Organisation, tab The details, field Currency. You can pick any currency your payment provider handles: more than a hundred and thirty.
2. A new organisation gets the currency of its country straight away: Japan gets yen, the United States dollars, Belgium euros.
3. If you have venues in countries with a different currency — for example Belgium and Japan — you create a separate organisation for each country.
4. Stripe handles almost every currency, Mollie about thirty, Bancontact Pro only the euro.
5. What you pay to Passavo — your subscription, an event you pay for separately, cashless — is always in euros, whatever currency you sell in.
6. Passavo calculates in your currency, but does not know the local tax rules of every country. So be sure to read What is not included further down.

What is a currency, and why only one?

The currency is the money your visitor pays in: euros, dollars, yen. In Passavo, everything in one organisation is in that one currency: the prices in your shop, the orders, the gift vouchers, the balance on a pass and the till.

Why not two currencies mixed together? Because your turnover, your VAT and your till closing have to be kept separately per currency anyway, and because the money for each currency arrives in a different bank account. Two organisations keep that apart automatically.

Which currencies can you choose?

Any currency for which at least one payment provider works. A payment provider is the company that processes your visitor's payment and puts the money in your account. Read What is a payment provider if that word is new to you.

Payment provider	Which currencies?
Stripe	Every currency Stripe offers: more than a hundred and thirty, from the US dollar and the yen to the Kenyan shilling and the Vietnamese dong.
Mollie	Euro, US, Canadian, Australian, New Zealand, Hong Kong, Singapore and Taiwan dollar, pound sterling, Swiss franc, Danish, Norwegian, Swedish and Icelandic krone/krona, Polish złoty, Czech koruna, Hungarian forint, Romanian leu, Bulgarian lev, yen, Mexican peso, Brazilian real, UAE dirham, Israeli shekel, Malaysian ringgit, Philippine peso, Thai baht, South African rand and Russian rouble.
Bancontact Pro	Only the euro.

In the Currency list you simply search by code or name: type "yen" or "JPY".

A few things to know:

• Bancontact Pro is a Belgian payment app. It only knows the euro.
• Mollie only accepts businesses from Europe (the EEA, the United Kingdom and Switzerland). A Belgian hall can sell in dollars through Mollie; a Japanese museum cannot get an account there.
• Stripe works in many countries. The money arrives in the currency of the country where your Stripe account is registered. If you sell in another currency, Stripe converts it.
• The Kuwaiti, Bahraini, Jordanian and Tunisian dinar and the Omani rial can only be charged by Stripe from a Stripe account in the United Arab Emirates.

Passavo takes this into account. If a provider cannot collect in your currency, on the page Settings → Payments you see the message Not available in your organisation's currency, and your shop never offers it. So your visitor never gets a payment button that does not work anyway.

Currencies without decimals, and currencies with three

Not every currency has cents.

• Without decimals: the yen, the Korean won, the Vietnamese dong, the Chilean peso, the Icelandic króna, the West African franc and a few more. A ticket costs 1500 yen there, not 15.00. So you simply type 1500, without a decimal separator. If you do type one with digits after it, you get a message.
• With three decimals: the Kuwaiti, Bahraini, Jordanian and Tunisian dinar and the Omani rial. Stripe only accepts amounts ending in 0 there. That is why you type at most two digits after the decimal separator: 12.25 becomes KWD 12.250. A percentage discount is rounded by Passavo to ten fils.
• With two decimals: everything else, such as the euro, the dollar and the pound.

Your shop, your till, your emails and your exports show every amount with the right number of decimals, the way your visitor is used to: JP¥1,500 in English, JP¥ 1.500 in Dutch.

Default amounts and limits in your currency

Passavo sets a few amounts itself: the quick buttons for topping up a balance, the limits of a gift voucher whose amount the buyer chooses, the limit for paying without a network. In euros those are familiar numbers: buttons of €10, €20 and €50. A button of ¥10 would mean nothing in yen.

So if you sell in another currency, Passavo turns them into nice round amounts of the same order in your currency:

What	Euro	Yen	Korean won	Hungarian forint
Quick buttons for topping up	€10, €20, €50	¥2,000, ¥5,000, ¥10,000	₩20,000, ₩50,000, ₩100,000	5,000, 10,000, 20,000 Ft
Online top-up	€5 to €250	¥1,000 to ¥50,000	₩10,000 to ₩500,000	2,000 to 100,000 Ft
Gift voucher with a free amount	€5 to €500	¥1,000 to ¥100,000	₩10,000 to ₩1,000,000	2,000 to 200,000 Ft
Cash buttons at the till	€5 to €100	¥1,000 to ¥20,000	₩10,000 to ₩200,000	2,000 to 50,000 Ft
Limit without a network	€10	¥2,000	₩20,000	5,000 Ft

Good to know:

• This is not a conversion. Passavo uses a fixed, rough table (how much of your currency is roughly one euro) and rounds to 1, 2 or 5 times a round power of ten. The table was last updated on 28/9/2026.
• We never convert your prices, orders or balances. You type those yourself in your own currency.
• What you set yourself stays as it is: you set the limits of a gift voucher and the limit without a network per product or per event.
• In euros nothing changes.

What you pay us is always in euros

Money flows twice, and those are two separate things:

• What your visitors pay you — tickets, gift vouchers, drinks at the till — is in your organisation's currency. If you sell in yen, your visitors pay in yen.
• What you pay Passavo is always in euros. That applies to your subscription, to an event you pay for separately, to cashless per event and to every other invoice from us.

An example. The Mexican museum sells its tickets in pesos. It pays separately for one big event: the invoice from Passavo then says €19.00 (excluding VAT), and the payment page also asks for €19.00. Not the same number in pesos.

That is why the Subscription page always shows these amounts with the euro sign, even when the rest of your screen is in another currency. That is not a mistake.

If you pay with an account or card in another currency, your bank or card issuer converts the euro amount. That conversion, and any fee for it, happens at your bank, not with us.

Peppol delivery is in euros too

If you send your invoices to business buyers via Peppol, that is a paid option you switch on yourself: €0.60 per document (invoice or credit note) that actually goes out via Peppol, excluding VAT. That amount is always in euros too, and it comes on a separate invoice at the start of the following month. If you do not switch the option on, it costs nothing. The option appears in your settings as soon as Peppol is active on Passavo. More in Invoices to your buyers.

Example: a museum group in Belgium and Mexico

A museum group has two museums in Belgium and one in Mexico City. This is how it sets things up:

1. Organisation 1 — the Belgian museums. Country Belgium, currency euro, time zone Europe/Brussels. Payment provider Mollie, Stripe or Bancontact Pro.
2. Organisation 2 — the Mexican museum. Country Mexico, currency peso (MXN), time zone America/Mexico_City. Payment provider Stripe, with a Stripe account registered in Mexico.

The same person can be the owner of both organisations. You switch between the two at the top of the screen. How to create a second organisation is explained in Organisation and venue.

Step by step: an organisation that sells in another currency

We use pesos as the example; for yen, dollars or any other currency it works the same way.

1. Create the organisation and choose Mexico as the country. It then gets the peso as its currency straight away.
2. Go to Settings → Organisation, tab The details. Check that Currency says "MXN — Mexican Peso" and choose America/Mexico_City under Time zone. Click Save.
3. Create a Stripe account in Mexico. When signing up, choose the country Mexico: that country determines the currency Stripe pays you out in. See Creating a Stripe account.
4. Go to Settings → Payments and, next to Stripe, click Connect your Stripe account.
5. Make a test payment. Stripe does not accept a very small amount, so the button picks an amount Stripe accepts in your currency (10 pesos in pesos, 50 yen in yen).
6. Create your products and enter the prices in your currency. The field shows the symbol of your currency, so you can see which currency you are typing in.

A Spanish-speaking visitor sees your prices the way a Mexican is used to: $250.00. Anyone who opens the shop in another language sees MX$, so there is never any confusion with dollars.

VAT outside Europe

For a number of European countries and for Mexico, Passavo sets up a VAT set: that country's rates, as a suggestion. If your organisation is in a country for which we have no set — Japan, the United States, Brazil, ... — then:

• we do not set up a European set for you: a Belgian rate is always wrong for a museum in Tokyo;
• new products are at 0% VAT;
• you see the message No VAT set for your country on every product.

Do you have to charge VAT or another sales tax? Then create your own VAT set under Settings → VAT sets with the rates your accountant gives you, and choose it as the default under Settings → Organisation. Read more in VAT sets.

VAT in Mexico

If your organisation is in Mexico, we set up a VAT set for Mexico for you: 16% IVA, the standard rate. Two things to check with your accountant:

• Admission to a museum is usually exempt in Mexico. We cautiously suggest 16%; if you sell ordinary museum admission, set the rate for admission to 0.
• Alcohol and sugary drinks carry a separate excise duty in Mexico (IEPS). The till does not calculate it.

What is not included

Passavo calculates correctly in your currency and with the VAT rates you set. What Passavo does not do are the tax rules that differ from country to country. Always check them with an accountant in your country. Specifically:

• Local electronic invoices. The invoices Passavo creates for buyers follow the European model. Mandatory local e-invoices such as the CFDI in Mexico, the NF-e in Brazil or the GST e-invoice in India are not created by Passavo. Create those with a local invoicing programme.
• Sales tax in the United States. There the tax differs per state, county and city. A VAT set has one rate per type of sale; Passavo does not calculate those stacked rates.
• Fiscal requirements for tills. In some countries a till has to meet legal requirements: a registered or certified till, a special printer or a signature on every receipt. The Passavo desk till is TSE-ready for Germany. For other countries with such rules — such as Italy, Austria, Poland or Portugal — check the local rules yourself before you use the till.
• Conversion. Passavo never converts one currency into another.

A module for your country. If your country has its own rules for e-invoicing or for tills, we build a country module on request: the connection that country needs. For Germany the TSE till is already built in. You can also export your invoices to buyers as UBL 2.1 (Peppol BIS format) to import into your bookkeeping; see Invoices to buyers. Request the module for your country at support@passavo.eu. Until it is there, check the local rules with your accountant.

Commonly made mistakes

• Putting two countries with a different currency in one organisation. That is not possible: one organisation has one currency. Create a second organisation.
• Creating a Stripe account in the wrong country. A Belgian Stripe account pays you out in euros. If you sell in pesos, a Mexican account is the most convenient.
• Typing a yen price with a decimal separator. 15.00 does not exist in yen. Type 1500.
• Changing the currency while your payment provider cannot handle it. That is not possible: you get a message. First connect a provider that handles the new currency (usually Stripe), and change the currency afterwards.
• Thinking that Passavo converts your prices. If you change currency, the numbers stay as they are: a price of 250 stays 250, now in the new currency. Check your prices afterwards.

What if …

What if I change the currency of an existing organisation?

What has already been sold stays in the old currency: orders, payments, issued gift vouchers and balances on passes. Your prices and discounts move to the new currency without conversion. You get a message about this. If the new currency has a different number of decimals, the number also stays the same: €250.00 becomes ¥250. Preferably do this before you start selling.

What if I want to sell in dollars?

You can. Choose "USD — US Dollar" under Currency and connect Stripe or Mollie. For Mollie you do need a business in Europe.

What if my currency is not in the list?

Then none of the payment providers we support can collect in that currency. Choose the currency your Stripe account pays out in, for example the US dollar or the euro, or ask support.

What if my visitor asks for an invoice?

Invoices to buyers follow the European model. If your country has a mandatory electronic invoice (such as the CFDI in Mexico), create it with a local invoicing programme.

Peppol is the European network for e-invoices between businesses. Through Passavo it is a paid option you switch on yourself (€0.60 per document, in euros), as soon as it is available. It does not replace a local e-invoice outside Europe.

Frequently asked questions

Can one visitor choose between euros and another currency in my shop? No. Every shop sells in the currency of its organisation.

Can I use the same products in both organisations? No, every organisation has its own products, prices and till. You create them once per organisation.

Do I then pay for two subscriptions? Yes: every organisation has its own plan. You always pay your subscription with us in euros, even for an organisation that sells in another currency.

Which time zone do I choose? The one of the city where you sell, for example Asia/Tokyo, America/New_York or America/Mexico_City.