Payment by bank transfer

Not every buyer likes to pay by card, and not every organisation can use Mollie or Stripe. With payment by bank transfer, the buyer chooses an ordinary bank transfer in your shop. Their places are held until the due date, and as soon as you see the money in your account, their tickets go out with a single click.

It works in any currency and any country: euros, guaraní, pesos, dollars. No payment provider is needed, and no provider fee is deducted.

How it works in short

1. The buyer picks their tickets and chooses Bank transfer at checkout.
2. Straight away, on screen and by email in their own language, they get: your bank details, the amount, the payment reference (their order number, e.g. ORD-7KD2M9QX4P) and the due date.
3. Their places are held until that due date. Nobody else can buy them in the meantime.
4. One day before the due date they get a reminder, if they have not paid yet.
5. You see the money come in and click Payment received under Orders.
6. The buyer receives their tickets by email, with their wallet pass and their invoice if they asked for one — exactly as after a card payment.
7. If they do not pay in time, the order expires automatically and the places become available again.

Turning it on

You need the Owner role.

1. Go to Settings → Payments.

2. Find the Payment by bank transfer block.

3. Tick Buyers can pay by bank transfer.

4. Enter your bank details. This is free text: write it the way your buyer has to copy it into their banking app. For example:

   Beneficiary: Mirror Theatre Ltd
   Bank: Barclays
   IBAN: GB12 BARC 2000 0012 3456 78
   BIC: BARCGB22
   

   or, in Paraguay:

   Titular: Teatro Ejemplo SA
   Banco: Banco Continental
   Cuenta corriente: 123-456789-0
   Alias: teatro.ejemplo
   

   There is no required IBAN format: an account number, an alias or a CLABE works just as well. The buyer reads exactly what you type here.

5. Choose the payment term in days. The default is 3 days; anything from 1 to 30 days is possible.

6. Click Save.

From now on, Bank transfer appears in your shop.

With or without Mollie or Stripe

• Without a connection, bank transfer is the only payment method. At checkout the buyer sees that they will pay by bank transfer, and the button reads Place order. So you do not need a Mollie or Stripe account to sell.
• With a connection, the buyer chooses: Pay online now (their tickets arrive immediately) or Bank transfer. Paying online is selected by default.

What the buyer sees

After checkout, the buyer lands on a page with everything they need:

Bank details	The text you entered
Payment reference	Their order number, e.g. ORD-7KD2M9QX4P
Amount	The total of their order, in your currency
To be paid before	The due date, with date and time

They receive the same details by email, in the language they ordered in. These details are stored with the order as they were at that moment: if you change your bank details later, nothing changes for a buyer who already received them.

The due date

• The due date is the end of the day (23:59), as many days after the order as your payment term, in your organisation's time zone.
• It never falls after the start of the performance. If someone orders today for a performance tomorrow evening, they have to pay before it starts.
• If the performance starts within two hours, the shop no longer offers bank transfer: the money would not arrive in time anyway.

Confirming the payment

You need the Owner or Administrator role.

1. Go to Orders.
2. Click the Awaiting bank transfer filter. These orders also show that status in the list.
3. Keep your bank statement next to you and look up the order by its payment reference (the order number). You can search for it.
4. Check that the amount is right.
5. Click Payment received — in the list or on the order itself — and confirm.

Right after that the order is Paid and the buyer receives their tickets by email. They count in your revenue and on your dashboard, under Bank transfer.

Did the money arrive late?

A transfer that only arrives after the due date is still a payment. You can click Payment received on an expired order too. The places are then taken again. If they have been sold to someone else in the meantime, the sale still goes ahead — the buyer has paid — and you will see the overbooking on the order. Then it is your call: add a chair or refund.

Cancelling an order

No payment coming, or the buyer asks to cancel? Open the order and click Cancel order. The places become available again right away. The buyer does not get an automatic email about this; let them know yourself.

Good to know

• You confirm receipt. Passavo cannot look into your bank account. Only click Payment received when the money is really there, and check the amount and the payment reference.
• You handle refunds yourself, with a transfer back to the buyer. The Refund button in Passavo only works for payments through a payment provider.
• There is no test mode. Want to try it? Order a ticket by bank transfer yourself, click Payment received and check that the email with your tickets arrives.
• Some bank transfers take a working day or longer. Keep that in mind when choosing your payment term: three days is enough for most countries.

Related

• Which payment provider do you choose?
• Connecting your payment provider
• Following up orders