Extra items with a visit

Someone who buys a ticket often wants a little more: an audio guide, a programme, a drinks voucher or a souvenir. With an extra item your shop offers it on the checkout page, in a block Add to your visit. Your visitor picks a quantity, the total adjusts straight away, and they pay for everything at once.

What your visitor sees

1. They choose their tickets in your shop as always. The extra items are not listed there.
2. On the checkout page there is the block Add to your visit, with a photo, a short explanation, the price and a quantity for each item.
3. They enter a quantity; the total and VAT recalculate straight away.
4. After paying, their confirmation, the email and their tickets say: To collect during your visit: 2 × Audio guide. At the desk they show their ticket and receive them.

Creating an extra item

1. Go to Products and click New product.
2. Under Type, choose Extra item.
3. Enter the name and a short description in your languages. A photo under Photo in the shop makes it more attractive.
4. Choose the item's VAT rate. It may differ from your tickets: a booklet or a drinks voucher often carries a different rate than admission.
5. Give it an online price.
6. Under The extra item, choose in Offer with the products it belongs to, for example only your guided tours. If you leave it empty, it appears with every product.
7. Optionally enter a Stock. If you leave it empty, no stock is tracked.
8. Click Save.

Stock

Only have forty? Enter 40 under Stock.

• With every paid order the stock counts down automatically.
• Your visitor can never choose more than are left.
• If the stock runs out while they are checking out, the checkout page tells them before they pay, and they adjust the quantity.
• At zero, the item disappears from the block.

Honestly: with a refund or a cancellation the stock does not come back by itself. Adjust it yourself in the product.

Collection at the desk

An extra item does not produce a separate ticket. It appears as a line to collect on the confirmation, in the email and on the first ticket of the order.

1. Your visitor shows their ticket.
2. Your staff member looks up the order under Orders (by name, email or order number).
3. Under To collect at the visit it says what needs to be handed over.
4. After handing it over, they click Extras collected. A colleague then sees that it has been done, by whom and when.

The Desk role is enough for this.

What else happens

• VAT and total: the item is a normal line on the order, with its own rate. A discount code applies to it like to the rest of the order.
• Invoice and export: it appears as a line on the buyer's invoice and in the export of your orders.
• Your plan: an extra item does not count as a ticket towards the limits of your plan.
• Express checkout with Apple Pay or Google Pay also works with extra items in the order.

Frequently asked questions

Can someone buy only an extra item, without a ticket? No. An extra item belongs to a visit and only appears on the checkout page when the order contains a product it belongs to.

Can I also sell it at the till? Yes. Give it a desk price and put it on a tile of your till, like your other products. There too it does not count as a ticket for your plan. The stock only counts down for online orders.