Payments and payouts

• What is a payment provider, and why do you need one?

  Explained for anyone who has never received money online — who collects it, where it goes, and why it never passes through us.

• Which payment provider do you choose?

  Mollie, Stripe and Bancontact Pro side by side — which payment methods, where to find their rates, in which country, and who each of them is meant for.

• Creating a Mollie account, step by step

  Create a Mollie account for your association or organisation: what to have ready, how the check works, which payment methods to switch on and how to connect.

• Creating a Stripe account, step by step

  Create a Stripe account in twenty minutes: what to prepare, how to activate it, switch on Bancontact and iDEAL, and connect to your ticket shop without keys.

• Applying for Payconiq (now Bancontact Pro)

  Payconiq is now Bancontact Pro. How to apply as a merchant or association: sticker or online QR code, the merchant portal, official support and connecting.

• Connecting your payment provider

  The Settings → Payments screen, button by button — pasting your Mollie key, connecting Stripe and Bancontact Pro, activating, disconnecting, test mode, and what the webhook URL is.

• Testing with a payment of 1 cent

  Prove that your whole chain works before your first visitor does it for you — with one real payment of one cent.

• When a payment fails

  The things that go wrong most often with payments, each with the symptom, the cause and what you do about it.

• Payout and costs

  What your visitor pays, what your provider keeps back, when it is in your account, and how to find it again in your books.

• Choosing, changing and paying for your plan

  Step by step how to choose or change a plan, pay monthly or yearly, set up your payment method, get your invoices, update your billing details and cancel.

• Your plan, your invoices and pausing

  What the plans cost, how you choose or pause one, how you pay, and which VAT appears on your invoice.

• Your plan and your limits

  What the bar at the top of your screen means, where you stand against your limits, and what to do about it.

• Refer an organisation, and both get a month free

  Where to find your referral link, what the other party gets, what you get, when that month lands on your invoice, and what does not count.

• Bar balance on a pass

  What a balance on a pass is, where that money sits, and how to read afterwards what was topped up, spent and refunded.

• Switching on cashless for an event

  What cashless per event costs, how to switch it on and pay for it, and what happens if your event grows bigger than planned.

• Trial ended, payment failed or account blocked

  What happens when your trial ends, when a payment fails, what "blocked" means and how to fix it in two minutes.

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