Glossary

This list explains every technical term that appears in the manual, in plain language and with an example. If you come across a word you do not know anywhere, look it up here.

The list is in alphabetical order. Use the search field at the top of the manual to go straight to a word.

A

Administrator The role for whoever does the day-to-day work: products, prices, time slots, orders, refunds and revenue. Only the settings, the payments and the staff stay with the owner.

API A way for two computer programs to talk to each other directly, without a human in between. When GetYourGuide asks for your free seats, that happens via an API. You notice nothing of it; it either works or it does not. See What is an API, and do I need one?

API key A long string of characters that works as a password between two programs. Anyone who has it may do something in your name. So treat it like a password: do not email it on, do not paste it into a group chat.

B

Bancontact The Belgian way of paying online with your bank card, confirmed with your banking app or your card reader. Exists only in Belgium.

Bancontact Pay The Belgian payment app with the QR code, which your visitor opens on their phone. Until March 2026 it was called Payconiq by Bancontact. See Applying for Bancontact Pro.

Bancontact Pro The other half of that same name change: what you as the organiser apply for and connect in order to accept Bancontact Pay — the portal, the key, the sticker. Until March 2026 it was called Payconiq. Your visitor never sees this name.

Basis point One hundredth of a per cent. A VAT rate of 21% is stored internally as 2100 basis points, so that 6%, 21% and 6.5% all stay exact. In the forms you simply type the percentage.

C

Capacity The maximum number of seats: of a time slot, of an event, of a day. Once capacity is reached, nothing more can be sold — neither online nor at the desk.

Channel Where a sale takes place: Online (your ticket shop), Desk (at the door) or Reseller (via a third party). A price applies to one channel, so that a ticket can cost twelve euros online and fourteen at the door.

CNAME A kind of DNS record that says: "this address is really that other address". You use it to make tickets.yourassociation.be point to your ticket shop. See Your own domain.

Company number See KBO number.

Controller and processor Two roles from the privacy law. The controller decides why data is collected — for your visitors' data that is your organisation. The processor carries that out on instruction — that is us. See Privacy and terms.

CSV A file format for tables that any spreadsheet can open. Literally: values separated by a character. You use it, among other things, for the monthly settlement with museumPASSmusées.

D

Day manifest See Manifest.

Desk The role of somebody who sells at the desk: opening and closing the till, viewing orders and scanning. No changing prices, no refunds, no settings. See Staff and roles.

Discount code A rule that takes an amount or a percentage off the price. It stays in existence until its end date or its maximum. See Discount codes.

DNS The telephone book of the internet. It translates a name (tickets.yourassociation.be) into the address of the computer that shows that page. If you change something in DNS, it takes a while before the whole world knows.

E

Embed Showing part of another website in your own page, in a small frame. Your visitor then stays on your site. See Embedding your ticket shop.

Event A one-off moment with its own name, date and capacity: Saturday's dinner event, Friday's quiz. See Events.

F

Float The money in your cash drawer at the start of your shift. You note it as the opening balance when you open a till session.

G

GDPR The European privacy law. It determines what you may do with your visitors' data, how long you may keep it and what you have to tell them. See Privacy and terms.

Gift voucher Prepaid money with a code on it, which is used up as it is spent. Something different from a discount code. See Gift vouchers.

I

IBAN The international account number of your bank account, beginning with the country code (BE, NL, …).

iDEAL The Dutch way of paying straight from your bank account. Being absorbed into the European Wero. Exists only in the Netherlands.

iframe The small frame in which another page is shown inside your own page. See Embed.

K

KassenSichV The German till law. Anyone who sells at a counter in Germany has to have every till event signed by a TSE. See Till compliance in Germany.

KBO number Your company number in Belgium, ten digits long. A non-profit has one too. In the Netherlands the equivalent is called a KvK number.

KYC Know your customer: the legally required check with which a payment provider establishes who you are before it may collect money for you. Allow one to five working days.

M

Manifest The list of today's tickets and season passes that the scanning app fetches in advance, so that it can keep working when the network drops out. It contains no ticket codes, only their fingerprint.

museumPASSmusées An annual pass that lets the holder into participating museums free of charge. You record the visit yourself and settle monthly with the issuer. See museumPASSmusées.

O

OCTO The open standard with which guided tours and attractions pass their offering and their free seats on to sales platforms. It is what lets GetYourGuide book directly in your calendar without you having to program anything.

Order One purchase: what somebody settles in one go. An order consists of one or more order lines, and every line produces one or more tickets.

Organisation The customer in this system: one association, one club, one visitor attraction. Everything you create hangs on it.

Organisation code (slug) One short word without spaces, for example hoevefeesten. It appears in the address of your back office, in the address of your ticket shop, and it is the code your scanning staff sign in with. Better not change it: existing links and printed QR codes pointing to your ticket shop stop working. The tickets themselves remain valid.

OTA Online travel agency, an online travel platform such as GetYourGuide, Tiqets or Viator. In this manual we call those a reseller.

Owner The role with all rights, including settings, payments and staff. Keep at least two.

P

Payment method The way your visitor pays: Bancontact, iDEAL, Visa, PayPal. Not to be confused with the payment provider.

Payment provider The company that collects the payment for you and passes the money on to your bank account: Mollie, Stripe, Bancontact Pro. See What is a payment provider?

Payout The transfer from your payment provider to your bank account. Usually contains several payments at once, with the transaction costs already taken off.

Product What you sell: an admission ticket, a child's ticket, a guided tour, a gift voucher, a season pass. Every product has at least one price attached to it.

Q

QR code A pattern of small squares with a piece of text hidden in it — usually a link or a ticket code. A phone camera reads it. That is all it is: a QR code is not a program and does nothing of its own accord.

R

Registrar The company you bought your domain name from, and where you therefore manage your DNS. For example Combell, Vimexx, one.com or GoDaddy.

Reseller A sales channel that is not yours and that sells your tickets: GetYourGuide, Tiqets, Viator, Bókun. They collect the money and settle with you afterwards. See Selling through resellers.

Reverse charge An arrangement between two VAT-registered businesses in different EU countries: the seller charges 0% and the buyer declares the VAT themselves in their own country. Appears on an invoice as reverse charge. It only works with a valid VAT number.

Role What somebody may do in your organisation: owner, administrator, desk or scanner. See Staff and roles.

S

Scanner The smallest role: scanning tickets and viewing today's tickets, nothing else. No amounts, no orders, no settings.

Season pass A named pass that gives access for a period and is scanned again at every visit. See Season passes.

Slug See Organisation code.

Subdomain The part at the front of an address: in tickets.yourassociation.be, tickets is the subdomain. You can make as many of them as you like yourself, without buying a new domain name.

T

Ticket The proof that one person may come in, with a unique code and a QR. One order line can produce several tickets.

Ticket shop Your public sales page, at an address of the form /{taal}/s/{jouw-organisatiecode}.

Till journal The logbook of your till. It only grows: lines are never changed or deleted, so that a discrepancy can be explained afterwards.

Till session One shift at the till, from opening to closing, with an opening balance and a closing balance.

Time slot A moment with a maximum number of seats: the 2pm guided tour, the sauna session from 10 to 12. See Time slots.

TSE Technische Sicherheitseinrichtung: the sealed signing machine the German till law requires. In this system a cloud TSE, so without a physical box.

TXT record A DNS record with ordinary text in it. Used to prove that a domain really is yours.

U

UiTPAS The Flemish leisure pass. Anyone entitled to increased benefit pays a sharply reduced opportunity rate with it, and the municipality makes up the difference. See UiTPAS.

URL The address of a page, such as https://jouwvereniging.be/nl/s/hoevefeesten.

V

VAT Value added tax. A percentage on top of your price that you collect for the state and pass on. Whether you have to charge VAT and how much depends on your activity and your country. See Products and prices.

Venue The place your visitor comes to: your hall, your building, the jetty. The opening hours of a venue determine which time slots you can create. See Your organisation and your venue.

Voucher See Gift voucher.

W

Wallet The built-in app on a phone where tickets and cards are kept: Apple Wallet or Google Wallet. A ticket in the wallet appears on the lock screen and works without internet. See Wallet passes.

Webhook An address another system sends a short message to as soon as something happens. That is how your ticketing system knows within a second that payment has been made, without having to ask. See Webhooks.

Wero The banks' new European payment system, which iDEAL is being absorbed into. In Belgium and Germany you offer it through Mollie. A Wero payment can be charged back up to 120 days later; see Which payment provider do you choose?.